What should technicians inform clients about if ripples appear after cleaning?

Informing clients that ripples will disappear once the carpet is dried is important because it sets realistic expectations for the outcome of the cleaning process. Carpets can develop ripples or waves due to moisture being introduced during cleaning. This is a natural occurrence and is often temporary. In most cases, as the carpet dries, it will return to its original flat state.

Educating clients about this phenomenon helps reassure them that there is no lasting damage to the carpet and that what they are seeing is part of a normal drying process. Additionally, this knowledge fosters trust in the technician's expertise and ability to manage the cleaning process effectively. It is essential for technicians to communicate this clearly to prevent any unnecessary concerns or misconceptions about the quality of the cleaning job.